Orders are processed in the order they are received, with a standard processing time of 5 to 7 business days during our regular business hours, which are from Monday to Friday, 9 am to 5 pm. For example, if you place an order on Wednesday, it will be processed on Thursday. Orders made on Friday and weekends will be processed on the following Monday. Please note that processing and shipping times may increase during specific collection launches, holidays, and other peak seasons.

Products will be shipped from either our warehouse based on the availability of the items you purchased.
Once your product has been shipped, the estimated delivery times are as follows:

• United States: 5 to 10 business days
• Europe: 4 to 7 business days
• Asia, North America: 6 to 10 business days
• Rest of the world: 10 to 18 business days
  Please refer to the estimated shipping times and fees for your specific country through our international page.

Please note that during holidays or limited-edition launches and restocks, shipping and delivery times may vary. If you have any concerns or questions, feel free to contact us for assistance via bazaar@hachkar.com or through our contact page.

Shipping rates vary. During checkout, we calculate shipping costs based on your location and the estimated weight of your package.

Note:

- Shipping prices are converted into the local currency and may change based on current exchange rates.
- The risks associated with transportation are the responsibility of the customer from the moment the product leaves the warehouse.

We cannot change the shipping address or the selected shipping method after checkout.

Once an order has been shipped, an email will be sent to the email address provided with your shipment's tracking information.

Customers are responsible for monitoring the delivery of their shipment once an order has left our warehouse.

The online sale of products and services on the site is accessible to buyers residing in the following countries:

ANDORRA - ARGENTINA - AUSTRALIA - BAHRAIN - BELGIUM - BRAZIL - BULGARIA - CANADA - CAPE VERDE - CHILE - CHINA - COSTA RICA - FINLAND - FRANCE - GERMANY - GREECE - HONG KONG - INDONESIA - IRELAND - IRAQ - ITALY - JAPAN - KUWAIT - MALAYSIA - MEXICO - NETHERLANDS - NEW ZEALAND - NIGERIA - NORWAY - PANAMA - POLAND - PORTUGAL - QATAR - ROMANIA - SAUDI ARABIA - SINGAPORE - SLOVENIA - SOUTH KOREA - SPAIN - SWEDEN - SWITZERLAND - TAIWAN - THAILAND - UNITED ARAB EMIRATES - UNITED KINGDOM - UNITED STATES - VIETNAM.

HACHKAR reserves the right to choose the carrier and guarantees the proper delivery of products.

Deliveries are made to the address specified in the order form, which must be located in one of the countries eligible for delivery.

• Delivery Schedule:
  Deliveries occur from Monday to Friday, excluding public holidays.
• Delivery Attempts:
  We will make two (2) delivery attempts to the specified address. The right to cancel your purchase is reserved if no one signs the receipt for your package.
• Responsibility Upon Delivery:
  Once the delivery is completed, you assume responsibility for the package.
• Product Inspection:
  It is your responsibility to inspect the products promptly upon receipt.
  You must accept the product unless rejection is communicated within fourteen (14) days after receipt.

If your package cannot be delivered to the given shipping address due to an incorrect shipping address and/or phone number, the package will be returned to the sender (HACHKAR) at the customer’s expense.

In cases where the recipient is not available after all delivery attempts, the package will be held at a local center for pickup. If the customer fails to collect the package for any reason, it will be returned to the sender (HACHKAR) at the customer’s expense.

Packages will be held at customs for 30 days, after which they will be deemed abandoned. Customers who have abandoned a package will forfeit the right to an exchange or refund for their order.

If your package arrives open or damaged, we recommend rejecting it. If you decide to accept the goods, please take a photo of the damages before checking the contents. Send these photos to us at bazaar@hachkar.com. Be sure to note specific concerns about the observed issues and complete an anomaly report following the regulations of the respective carrier. Forward this form to us so that we can begin an investigation and, if necessary, initiate a compensation procedure.