From time to time, we may update our privacy policy. We will notify you of any significant changes as required by law and post the updated version on our site. Please check our site periodically for updates.

Your privacy is crucial to HACHKAR, and we are dedicated to safeguarding your personal information. This privacy policy outlines how HACHKAR ("HACHKAR.COM," "OUR," "WE," AND "US") collects, uses, and discloses your personal information when you:

1. Visit our website.
2. Purchase products directly from our website.
3. Interact with us through social media, advertisements, or content on third-party websites.
4. Interact with us in person by visiting our physical bazaar (physical store) or contacting our customer service team (collectively the “Client services”).

This policy explains who we are, what personal information we collect, how we use it, and your rights regarding your personal information.

For the purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

To provide the Services, we collect personal information about you from various sources, as outlined below. The information we collect and use depends on how you interact with us.

In addition to the specific uses mentioned below, we may use your information to communicate with you, provide the Services, comply with legal obligations, enforce terms of service, and protect or defend the Services, our rights, and the rights of our users or others.

1. WHAT PERSONAL INFORMATION WE COLLECT?

The types of personal information we obtain depend on how you interact with our Site and use our Services. "Personal information" refers to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

2. INFORMATION WE COLLECT DIRECTLY FROM YOU

Information you directly submit to us through our Services may include:

— Basic contact details including your name, address, phone number, email.
— Order information including your name, billing address, shipping address, payment confirmation, email address, phone number.
— Account information including your username, password, security questions.
— Shopping information including the items you view, put in your cart or add to your wishlist.
— Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features may require specific information. While you can elect not to provide certain details, doing so may restrict your use of certain features.

3. INFORMATION WE COLLECT THROUGH COOKIES

We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies. Usage Data may include details about accessing and using our Site and your account, device information, browser details, network connection information, IP address, and other interaction information.

4. INFORMATION WE OBTAIN FROM THIRD PARTIES

We may obtain information about you from third parties, including vendors and service providers collecting information on our behalf, such as:

— Companies supporting our Site and Services, like Shopify.

— Payment processors collecting payment information to process orders.

— When you interact with our Services, third parties may collect information using tracking technologies like pixels, web beacons, and cookies.

Any information from third parties will be treated according to this Privacy Policy. We are not responsible for the accuracy of third-party information or their policies.

5. HOW WE USE YOUR PERSONAL INFORMATION?

a. Providing Products and Services:
We use your personal information to offer Services, process payments, fulfill orders, send notifications related to your account, purchases, returns, exchanges, or other transactions, create and manage your account, arrange shipping, facilitate returns and exchanges, and enable you to post reviews.

b. Marketing and Advertising:
We use your personal information for marketing and promotional purposes, sending communications and advertisements by email, text, or postal mail, and displaying ads for products or services. This includes tailoring Services and advertising on our Site and other websites.

c. Security and Fraud Prevention:
We use your personal information to detect, investigate, or act against potential fraudulent, illegal, or malicious activity. Account security is your responsibility, and we recommend safeguarding your credentials. If you suspect compromise, contact us immediately.

d. Communication:
We use your personal information to provide customer support and improve our Services. This ensures responsiveness, effective service provision, and maintaining a positive business relationship.

Like many websites, we use Cookies on our Site. Specific details about the Cookies we use for our Shopify-powered store are available here. Cookies enhance our Site and Services (remembering actions and preferences), facilitate analytics, and better understand user interaction.

Most browsers accept Cookies by default, but you can adjust settings to remove or reject them. Note that this may impact your user experience and certain features or functionality may be affected. Blocking Cookies may not prevent information sharing with third parties, like advertising partners.

Our Site may link to websites or online platforms operated by third parties. Review their privacy and security policies before using such sites, as we are not responsible for their privacy or security. Links do not imply endorsement unless stated otherwise on the Services.

Our website provides easy access to social networking sites and other services with user-generated content features, such as Facebook, Instagram, and Twitter (“social sites"). We do not control these services and are not liable for their operations. Review the social sites’ privacy policies for information on data collection, usage, and sharing.

Our website allows you to:

1. ACCESS SOCIAL SITES:
This may include access to websites like a YouTube video or third-party websites activated when you 'comment,' 'share,' or 'like' on social sites using third-party social network plug-ins. Each third party’s privacy policy applies to your interaction with that website or service.

2. SUBMIT CONTENT TO SOCIAL SITES:
For reviews, discussions, message boards, and public forums. We do not restrict the distribution of voluntarily disclosed personal information. Refrain from sharing personal details in public forums to avoid misuse.

3. ACCEPT CERTAIN COOKIES FROM THE SITE:
For example, “Facebook pixels.” These Cookies help understand your activity, including HACHKAR BAZAAR content viewed, social site account status, and log-in status. This helps display relevant content on social sites and measures content effectiveness.

4. SIGN-IN TO THE SITE USING A SOCIAL SITE:
For a harmonized user experience. Signing in allows us access to information shared with the social site and facilitates authentication. The sign-in feature may collect your IP address, browser and device information, and web page address.

We may use your personal information to identify you on social sites and display relevant ads. Social sites won't share your information and will delete it after matching. Our use of your personal information with social sites aligns with this policy or as notified.

The Services are not for children, and we do not knowingly collect personal information from children. If your child provided personal information, contact us to delete it.

As of the Effective Date, we don't knowingly "share" or "sell" personal information of individuals under 16.

In certain circumstances, we may disclose your personal information to third parties, including:

1. Vendors and Service Providers:
Providing services like IT management, payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

2. Business and Marketing Partners:
Collaborating with Shopify and others to provide services and advertisements.

3. Consent or Direction:
With your consent or direction, such as shipping products or using social media widgets.

— Affiliates:
Within our corporate group for business interests.

— Business Transactions:
In mergers, bankruptcies, to comply with legal obligations, respond to legal requests, enforce terms of service, and protect Services, rights, and users.

In the past 12 months, we disclosed these categories of personal information about users:

1. CATEGORY:

• Identifiers (basic contact details, order, and account information).
• Commercial information (order, shopping, and customer support information).
• Internet or network activity (Usage Data).
  

2. CATEGORIES OF RECIPIENTS:

• Vendors and third parties providing services (Internet service providers, payment processors, fulfillment partners, customer support partners, and data analytics providers).
• Business and marketing partners.
• Affiliates.
  

We don't use or disclose sensitive personal information to infer characteristics about you.

We use personal information for targeted advertisements or marketing communications through Google Analytics and advertising partners. Opt-out here.

Services may allow posting product reviews and user-generated content. If you submit content to public areas, it will be public and accessible. We don't control access or use of publicly shared information and are not responsible for misuse. Exercise caution when disclosing information in public forums.

Depending on your location, you may have rights like:

1. Right to Access / Know:
Request access to personal information we hold.

2. Right to Delete:
Request deletion of personal information.

3. Right to Correct:
Request correction of inaccurate personal information.

4. Right of Portability:
Receive a copy of personal information and request transfer to a third party.

You can exercise these rights on our Site or contact us. We won't discriminate for exercising these rights and may need to verify your identity before responding.

No security measures are perfect, and we cannot guarantee "perfect security." Use secure channels for sensitive information. Retention depends on factors like account maintenance, legal compliance, dispute resolution, and contract enforcement.

For complaints about personal information processing, contact us. If unsatisfied, you may appeal or lodge a complaint with your local data protection authority.

Your personal information may be transferred, stored, and processed outside your country, including the United States. Transfer mechanisms like the European Commission's Standard Contractual Clauses ensure protection.

In accordance with Law No. 09-08 on the protection of individuals regarding the processing of personal data, you have the right to:

- Access your data
- Obtain additional information
- Correct your data
- Objectto the processing or transmission of your data by us to third parties.

These rights can be exercised by sending an email to bazaar@hachkar.com, including your full name, and attaching a copy of your ID.